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Walkden Medical Centre News

July-Sept 2019

Opening Hours
Reception hours are 08:00 - 18:30 Monday to Friday. On the day appointments can be booked at reception, either in person or by telephone, from 08:00.
August Day Bank Holiday
The practice will be closed on Monday 26th August
Staff Changes
We wish Dr Choudry best wishes as she begins her maternity leave. We will be welcoming back Dr West who will be acting in her place whilst she is away. Please note we are directing coil and implant fittings to the local family planning clinics.
Practice Pharmacist
We now have a pharmacist working alongside the practice. He is helping us in many ways. He will be doing face to face medication reviews with our patients who have chronic airway disease and hypertension.
The NHS App is now available to the public on Google Play and Apple app stores. GP practices are being connected to the app gradually and will all be connected by 1 July 2019. People will only be able to use all features when their GP practice is connected to the app.
Physiotherapy self-referrals
You can access NHS physiotherapy without seeing your GP first. It can be accessed via the practice website. go2physio
Social Prescribing
Wellbeing Matters is a social prescribing approach which links statutory health and care services to the voluntary, community and social enterprise sector. The aim is to support people to connect to local community assets to support their wellbeing and independence, reducing the need for intervention by health and care services. Ask your clinician if you would like more information.
University of the Third Age
U3A provides life-enhancing and life-changing opportunities for retired and semi-retired people to come together and learn together, not for qualifications but for its own reward: the sheer joy of discovery! They have 25 difference activities for people to get involved in. Marlene Evans for more info 0161 790 9380.
Park Run
We’ve become a park run practice. Get involved in your local park run. It’s a fun 2 or 5km walk/jog or run, starting at 9am on Saturdays around Worsley woods. Check out the website.
Cervical Screening
If due please attend for your smear! Around 2,600 women are diagnosed with cervical cancer in England each year. Around 690 women die from the disease, which means 2 deaths every day. It's estimated that if everyone attended screening regularly, 83% of cases could be prevented.
Did Not Attends (DNAs)
From March 2018 to April 2019 there were 1030 DNA’s. The estimated cost to the NHS for these DNA’s was £47,380.
Healthy Holidays scheme
If your child or children receive free school meals, they may get help with the extra cost of food during the six week summer holidays.
Salford City Council is offering £30 in shopping vouchers through its healthy holidays scheme. Parents/carers of children in reception class and primary school years one and two will need to be claiming certain benefits to qualify but all others whose children are receiving free school meals will be eligible.
The offer is being run through Salford Assist which can help people facing a crisis or emergency – and there is other help and advice available if needed.
Please see for details and how to apply
Annual Reviews for Long Term Conditions (LTC)
Patients will be asked to attend for their annual LTC review around their birthday.

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Care Navigation

Patients at Salford’s GP surgeries will benefit from improved advice and support from their practice’s reception teams.

Starting in the autumn, ‘Care Navigation’ is a new way of helping people who contact their practice for an appointment. Specially trained members of the reception team will work with the patient to guide them to the most appropriate form of help. Sometimes the GP might not be the best person to see and people could be seen and treated quicker or more appropriately by a nurse, mental health practitioner, pharmacist or other health professional.

Dr Neil Turton, Salford Primary Care Together’s Chief Executive, said: “The GP will still be there to see people who have a serious or long term medical need. However, demand for GP services is increasing so we have to find new ways of making sure people can still get the health and wellbeing support they need without having to wait a long time.

“There are a range of different health professionals within the practice itself and also further afield in the community, so Care Navigation aims to ensure the patient is aware of their options of who else they can see for a quicker response to their needs.”

Further information about Care Navigation 

Does this mean that a person will not be able to see a GP when they need to?

No, if the patient does not wish to answer further questions about their needs or their reason for requesting an appointment to see a GP and don’t wish to explore other professionals; the navigator will facilitate this.

Care Navigation encourages a patient to speak to someone other than their GP about their needs – how is their patient confidentiality protected?

All NHS staff are bound by duty to protect a patient’s confidentiality (and a breach of this is a disciplinary offence) and so each conversation with a patient will be handled with due attention to confidentiality. Care Navigators may need to access a patient’s record to make a note of what advice or signposting has been given to the patient.  Practices are also encouraged to handle conversations with patients sensitively by ensuring they take place, where possible, in a private space.

Are Care Navigators trained?

Care Navigators will shortly be embarking on their training, which includes, amongst other support, an online training package. Aside from training, practice managers and lead administration team members have been involved in workshops to understand more about the programme and also to decide which care pathways Care Navigation should focus on to begin with. Further workshops will take place in September and October prior to the go-live of Care Navigation. The development of a core set of skills and competencies for Care Navigators will be a continuous programme.

Will the public be aware that this is happening?

We will be working with GP practices to ensure this new way of working is promoted, for example, welcome messages on phone lines, posters and leaflets in practices. Other methods will include social media and we also plan to carry out some face-to-face sessions with patients.

Is this ‘triage’ or ‘navigation’?

This is not triage and the Care Navigator will not be making any clinical decisions. The conversation will typically involve some short, brief questions that explore other things that the person may find helpful to support them around well-being and lifestyle. The patient will always have the choice to see the GP.

What about patients who book appointments online?

Presently Care Navigation will only be applied face to face or over the telephone. West Wakefield have been approached by NHS England to work with them to enable an online solution. This is under development presently and will be trialed in areas where Care Navigation has been live for longer.


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