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Noticeboard

Mental health awareness week starts every year on the second Monday in May – in 2019 from 13 – 19 May.

In a world that is increasingly opening up to – and understanding those with – mental health issues, it’s no surprise that Mental Health Awareness Week is now a firmer fixture on calendars around the UK and beyond. It’s organised by the Mental Health Foundation, and focuses on a major issue each and every year.

poster

https://www.mentalhealth.org.uk/publications/stress-are-we-coping

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

confidentiality policy

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

freedom of information

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

access to medical records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

We have a form you may wish to use to record your issues which you could pass on to our manager. Walkden Medical Centre Complant Form

Further written information is available regarding the complaints procedure from reception and available here.

complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

violence policy

Do Not Attend (DNA) Policy

When a patient does not attend for an appointment it makes it impossible to allocate to another patient. We implement a DNA, do not attend, policy.

Walkden Medical Centre DNA Policy


Consent Protocol

Where possible a clinical should be satisfied that a patient understands and consents to a proposed treatment, immunisation or investigation. We have a consent policy in place within the practice.

consent protocol

Walkden Medical Centre Practice Charter

We would like to make all our patients aware of their rights when they visit us and also their responsibilities. The care of your health is a partnership between yourself and the primary healthcare team. The success of the partnership depends on an understanding of each other's needs and cooperation between us

Our responsibility to you:

  • you will be greeted courteously

you have a right to confidentiality

new patients will be directed to our website

our surgery building will be welcoming easy for patients to find their way around and appropriate to the needs of users including the disabled

you have the right to register with an NHS practice subject to the practices acceptance criteria this will not be based upon sex age gender sexual orientation race religion or disability

be allocated a named accountable

GP request to see a certain GP however whether they are available cannot be guaranteed

see your medical records subject to the limitations of the law

have your treatment explained properly to you, we have interpreter services available on request

be referred for necessary treatment with a specialist when your GP thinks it is necessary

you will be given the result of any test on request at your next appointment

complain, if you feel it is necessary, to our practice manager without your care being affected

request a home visit if possible before 11 AM from one of our GPs

seen on the same day, if we are open, if it is urgent

Your suggestions and comments about the services will be considered sympathetically and any complaint dealt with, as per our complaint policy.

  • Your responsibility to us:

treat NHS staff and fellow patients, carers and visitors politely and with respect. We operate a zero tolerance policy and do not accept violence racial sexual of verbal harassment

be on time to appointments. We cannot guarantee to see you if you are more than 10 minutes late .

listen carefully to advice on your treatment and medication. Tell the doctor about any other treatments you are already taking including over-the-counter or homoeopathic remedies.

Keep your appointments and let the surgery know as soon as possible if you cannot make it

Do not ask for information about anyone else unless it is on record we have the patients consent

Tell us of any name or address change so our records can be accurate

Home visits should only be requested if you are really too ill in to get to the surgery

Please allow sufficient time for your consultants’ letter or the results of any tests to reach us.

An appointment is for one person only-where another member of the family needs to be seen or discussed, another appointment should be made.

Out of hours call should only be requested if they are felt to be really necessary ·book routine appointments in plenty of time

care for yourself if you feel able to. Do what you can to look after your own health and follow advice on following a healthy lifestyle

order your repeat prescriptions in the week before you run out of the items. Please allow us 2 working days to prepare your prescription.

book your appointment with the most appropriate health professional

tell us if you have any constructive suggestions about how we can improve our services to you within the resources available

park your vehicle with consideration for others



 
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