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Walkden Medical Centre News

Oct 2019

Flu Clinics-Adults

Drop in clinics

Every Monday, Tuesday and Friday between 12-1 until the end of October

Saturday Clinics

12th October 9-12.30

2nd November 9-12.30

Pre bookable appointment's re available for 65 year old and older with Bernadette-please enquire at reception. 

Opening Hours
Reception hours are 08:00 - 18:30 Monday to Friday. On the day appointments can be booked at reception, either in person or by telephone, from 08:00.
Staff Changes
We wish Dr Choudry best wishes as she begins her maternity leave. We will be welcoming back Dr West who will be acting in her place whilst she is away. Please note we are directing coil and implant fittings to the local family planning clinics.
 
Practice Pharmacist
We now have a pharmacist working alongside the practice. He is helping us in many ways. He will be doing face to face medication reviews with our patients who have chronic airway disease and hypertension.
  
Physiotherapy self-referrals
You can access NHS physiotherapy without seeing your GP first. It can be accessed via the practice website. go2physio
Social Prescribing
Wellbeing Matters is a social prescribing approach which links statutory health and care services to the voluntary, community and social enterprise sector. The aim is to support people to connect to local community assets to support their wellbeing and independence, reducing the need for intervention by health and care services. Ask your clinician if you would like more information.
 

Free MOT Lung Check
Thousands of people in Salford will be offered a to improve early detection rates of lung disease. Patients aged 55 to 74 who smoke or who have smoked in the past will be sent a letter from their GP inviting them to book a check which includes spirometry (breathing checks). Salford City Council’s health improvement service staff will also be on hand to offer stop smoking and other health advice. The first round of the lung health check pilot will be carried out at Walkden Gateway centre before being available in other parts of the city later in the year.

University of the Third Age
U3A provides life-enhancing and life-changing opportunities for retired and semi-retired people to come together and learn together, not for qualifications but for its own reward: the sheer joy of discovery! They have 25 difference activities for people to get involved in. Marlene Evans for more info 0161 790 9380.
 
Park Run
We’ve become a park run practice. Get involved in your local park run. It’s a fun 2 or 5km walk/jog or run, starting at 9am on Saturdays around Worsley woods. Check out the website. https://www.parkrun.org.uk/register/
 
Cervical Screening
If due please attend for your smear! Around 2,600 women are diagnosed with cervical cancer in England each year. Around 690 women die from the disease, which means 2 deaths every day. It's estimated that if everyone attended screening regularly, 83% of cases could be prevented.
 
Annual Reviews for Long Term Conditions (LTC)
Patients will be asked to attend for their annual LTC review around their birthday.

Trouble sleeping? Feeling low?

Get your energy back with an award-winning online sleep improvement programme

Sleepio was created by world sleep expert 

Professor Colin Espie and features proven Cognitive Behavioural Therapy (CBT) techniques. 

The six-week online programme is clinically proven to help those with long-term sleep problems fall asleep, stay asleep and feel better during the day.

For help to improve your sleep, please contact:

etherapy.admin@selfhelpservices.org.uk 

Tel. 0161 226 3871  www.selfhelpservices.org.uk

Self Help is a Registered Charity (No. 1122063) A Big Life Charity

There is a new Chat and Natter group hosted by Age UK in Little Hulton.

The session will be on: Tuesday’s, 10am – 12:30pm at Streetgate Community Centre, Baron Fold, Little Hulton, M38 9UR

There is a donation of 50p for hot drink and biscuits.

First Steps

Play and support group

Play sessions for children with an additional need

(*All sessions are TERM TIME ONLY)

 

play session for children with an additional need/disability and their parent/carer.

Meet other parents

and let your child play in a safe and stimulating environment. Trained and experienced staff will offer advice and practical support to help you promote your child's learning, development, play and social skills.

 

The group is led by a Portage home visitor and an Early help practitioner.

 

TUESDAY 1.00-2.00 pm

Little Hulton Children’s Centre

Longs haw Drive, Salford M28 OBD. Tel: 0161 604 7660

 

If you would like more information please contact:

Paula Watt

Portage home visitor– Starting Life Well

On: 07841297331

 

Email: paula.watt@salford.gov.uk

Or SLW@salford.gov.uk

The Parenting Peer Support Group we have a group locally in Walkden at St Pauls Church Community Hall and will start on the 24th September Tuesday’s 9:30am – 11am

The peer support group is a chance for an informal coffee morning for the parents of children with additional needs to share experiences and meet new people.

For further information please call 0800 952 1000.

Free 10 Week Learning introductory Courses

For more information on free courses in your community and across the City 

Contact  The Learning Team on 0161 831 9807

Little Hulton Children’s Centre, Longshaw Drive,

Little Hulton M28 0BD

Childcare Thinking of working in the childcare industry or have children of your own then this course could build your confidence and skills Mondays 16/9/19 9.30am till 11.30am

Confidence Building 

If you would like to Improve your

confidence and self-esteem

create positive thinking and

develop your assertiveness this course

could help you

Mondays 16/9/19 9.30am till 11.30am

The Big Local, Hulton District Centre,

Little Hulton, M28 OBA

English (not ESOL) If you would like to Improve your literacy skills Be able to help your children with homework or prepare to take a qualification this course could help you  Fridays 20/9/19 12.30pm till 2.30pm

Maths

 If you would like to Improve your maths

skills

Be able to help your children with

homework or prepare for a qualification

this course could help you 

Tuesdays 17/9/19 9.30am till 11.30am

Old Lane Community Centre, 132 Old Lane, Little Hulton

 M38 9SV

Supporting Children with Homework Improve your skills and confidence, learn new tips and ideas to make homework more enjoyable and achievable.  Thursdays 19/9/19 9.30am till 11.30am

Walkden Gateway 2 Smith Street Walkden M28 3EZ

First Steps to Working in Hospitality Learn new skills or enhance existing skills to prepare for an exciting career in Hospitality  Mondays 16/9/19 12.30pm till 2.30pm 

Open Days For information on these courses and many more across the City come along to   The Big Local,  Hulton District Centre,   Little Hulton, M28 OBA on Tuesday 3rd September 2019 9.30am till 12.30pm And  Old lane Community Centre, 132 Old lane, Little Hulton, M38 9SB  Monday 9th  September 2019  9am till 12.30pm  

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

confidentiality policy

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

freedom of information

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

access to medical records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

We have a form you may wish to use to record your issues which you could pass on to our manager. Walkden Medical Centre Complant Form

Further written information is available regarding the complaints procedure from reception and available here.

complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

violence policy

Do Not Attend (DNA) Policy

When a patient does not attend for an appointment it makes it impossible to allocate to another patient. We implement a DNA, do not attend, policy.

Walkden Medical Centre DNA Policy


Consent Protocol

Where possible a clinical should be satisfied that a patient understands and consents to a proposed treatment, immunisation or investigation. We have a consent policy in place within the practice.

consent protocol

Walkden Medical Centre Practice Charter

We would like to make all our patients aware of their rights when they visit us and also their responsibilities. The care of your health is a partnership between yourself and the primary healthcare team. The success of the partnership depends on an understanding of each other's needs and cooperation between us

Our responsibility to you:

  • you will be greeted courteously

you have a right to confidentiality

new patients will be directed to our website

our surgery building will be welcoming easy for patients to find their way around and appropriate to the needs of users including the disabled

you have the right to register with an NHS practice subject to the practices acceptance criteria this will not be based upon sex age gender sexual orientation race religion or disability

be allocated a named accountable

GP request to see a certain GP however whether they are available cannot be guaranteed

see your medical records subject to the limitations of the law

have your treatment explained properly to you, we have interpreter services available on request

be referred for necessary treatment with a specialist when your GP thinks it is necessary

you will be given the result of any test on request at your next appointment

complain, if you feel it is necessary, to our practice manager without your care being affected

request a home visit if possible before 11 AM from one of our GPs

seen on the same day, if we are open, if it is urgent

Your suggestions and comments about the services will be considered sympathetically and any complaint dealt with, as per our complaint policy.

  • Your responsibility to us:

treat NHS staff and fellow patients, carers and visitors politely and with respect. We operate a zero tolerance policy and do not accept violence racial sexual of verbal harassment

be on time to appointments. We cannot guarantee to see you if you are more than 10 minutes late .

listen carefully to advice on your treatment and medication. Tell the doctor about any other treatments you are already taking including over-the-counter or homoeopathic remedies.

Keep your appointments and let the surgery know as soon as possible if you cannot make it

Do not ask for information about anyone else unless it is on record we have the patients consent

Tell us of any name or address change so our records can be accurate

Home visits should only be requested if you are really too ill in to get to the surgery

Please allow sufficient time for your consultants’ letter or the results of any tests to reach us.

An appointment is for one person only-where another member of the family needs to be seen or discussed, another appointment should be made.

Out of hours call should only be requested if they are felt to be really necessary ·book routine appointments in plenty of time

care for yourself if you feel able to. Do what you can to look after your own health and follow advice on following a healthy lifestyle

order your repeat prescriptions in the week before you run out of the items. Please allow us 2 working days to prepare your prescription.

book your appointment with the most appropriate health professional

tell us if you have any constructive suggestions about how we can improve our services to you within the resources available

park your vehicle with consideration for others



 
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