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Walkden Medical Centre News

July-Sept 2019

Opening Hours
Reception hours are 08:00 - 18:30 Monday to Friday. On the day appointments can be booked at reception, either in person or by telephone, from 08:00.
 
August Day Bank Holiday
The practice will be closed on Monday 26th August
 
Staff Changes
We wish Dr Choudry best wishes as she begins her maternity leave. We will be welcoming back Dr West who will be acting in her place whilst she is away. Please note we are directing coil and implant fittings to the local family planning clinics.
 
Practice Pharmacist
We now have a pharmacist working alongside the practice. He is helping us in many ways. He will be doing face to face medication reviews with our patients who have chronic airway disease and hypertension.
 
NHS App
The NHS App is now available to the public on Google Play and Apple app stores. GP practices are being connected to the app gradually and will all be connected by 1 July 2019. People will only be able to use all features when their GP practice is connected to the app.
 
Physiotherapy self-referrals
You can access NHS physiotherapy without seeing your GP first. It can be accessed via the practice website. go2physio
Social Prescribing
Wellbeing Matters is a social prescribing approach which links statutory health and care services to the voluntary, community and social enterprise sector. The aim is to support people to connect to local community assets to support their wellbeing and independence, reducing the need for intervention by health and care services. Ask your clinician if you would like more information.
 
University of the Third Age
U3A provides life-enhancing and life-changing opportunities for retired and semi-retired people to come together and learn together, not for qualifications but for its own reward: the sheer joy of discovery! They have 25 difference activities for people to get involved in. Marlene Evans for more info 0161 790 9380.
 
Park Run
We’ve become a park run practice. Get involved in your local park run. It’s a fun 2 or 5km walk/jog or run, starting at 9am on Saturdays around Worsley woods. Check out the website. https://www.parkrun.org.uk/register/
 
Cervical Screening
If due please attend for your smear! Around 2,600 women are diagnosed with cervical cancer in England each year. Around 690 women die from the disease, which means 2 deaths every day. It's estimated that if everyone attended screening regularly, 83% of cases could be prevented.
 
Did Not Attends (DNAs)
From March 2018 to April 2019 there were 1030 DNA’s. The estimated cost to the NHS for these DNA’s was £47,380.
 
Healthy Holidays scheme
If your child or children receive free school meals, they may get help with the extra cost of food during the six week summer holidays.
Salford City Council is offering £30 in shopping vouchers through its healthy holidays scheme. Parents/carers of children in reception class and primary school years one and two will need to be claiming certain benefits to qualify but all others whose children are receiving free school meals will be eligible.
The offer is being run through Salford Assist which can help people facing a crisis or emergency – and there is other help and advice available if needed.
Please see www.salford.gov.uk/healthyholidays for details and how to apply
Annual Reviews for Long Term Conditions (LTC)
Patients will be asked to attend for their annual LTC review around their birthday.

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Missing Appointments

From March 2018 to March 2019 there were 1030 DNA’s. The estimated cost to the NHS for these DNA’s was £47,380.

When patients do not arrive, (DNA), they miss an appointment

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse.  One thing that makes this more difficult is the problem of DNAs. Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.

In 2018, there were 1257 such DNAs - with either GPs or Nurses and, in some cases, double appointments at specialist clinics.  This is the equivalent of 7 full days of missed clinical appointments.

 Policy

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it or where the cancellation is so late as to make it impossible to allocate that time to another Patient who needs treatment. The Practice will code this DNA and this will prompt a retrospective check on the number of DNAs recorded against that person.  

 

DNA 1

Where this is the first occasion, a code added to patient’s medical record. and a letter sent to the patient.

 

DNA 2

Where this is the second occasion, a further code will be added to the patient’s notes. The Patient will be sent a formal warning letter that if a further appointment is DNA’d, they could be at risk of compromising their relationship with the Practice and being removed from the practice. Warning letters are valid for 12 months.

 

DNA 3

Where a third DNA has occurred, the Practice will consider this a consistent failure of the patient to adhere to our Practice policy which constitutes a breakdown between the Patient and the GP and the patient will be removed from the list.

  

HOW TO AVOID BECOMING A DNA

If you cannot attend or no longer need an appointment, please ring us in advance.

 

Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked.  In such cases, the Practice will take into account the reason given by Patients.

 

Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.

 

 

RING THE SURGERY SHOULD YOU NEED TO CANCEL     

 

 

What We As A Practice Are To Doing To Reduce DNAs

 

We are reminding the general public what our policy is and we feel that it is important to enforce it robustly.

 

It has been suggested and discussed with the Health & Social Care Board that the Practice puts in place a system to improve services for Patients.  We are currently reviewing our emergency appointments and routine appointments availability.  Here is what we will endeavour to do to help you not become a DNA:-

 

     We will always print appointment details for Patients who make an appointment face to face at our reception desk.  Our appointment slips contain our text telephone number should Patients need to cancel (even at short notice).

 

     If you make an appointment over the telephone, we would suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or for the more technically minded on a mobile phone.  Our staff are trained to repeat all appointment details and clarify understanding with Patients at the time of making the appointment.

 

KEEP IT OR CANCEL IT!

 

SOMEONE ELSE NEEDS THE APPOINTMENT!

 

To help us improve the system and make available 1503 appointments this year for Patients to book routinely, please adhere to our Practice Policy.

 



 
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