Repeat Prescriptions

Ordering repeat prescriptions

To order a repeat prescription:

Your NHS account shows you all your repeat medicines and dosage, and you can choose the ones you need.

If you do not have access to the internet, please call into the surgery to complete a prescription request form.

Items not on repeat prescription

Any items prescribed that are not on repeat, please complete an ‘admin query form’ and select the ‘repeat prescription’

Collecting your prescription

You can usually collect your repeat prescription from the pharmacy 5 to 6 working days after you order it. That’s because our practice needs three working days to process your request, and the pharmacy needs 2 to 3 working days to prepare the medication for collection.

If your doctor or nurse has prescribed a short-term medication for collection same-day, your pharmacy will still need some time to prepare your medicines before you can collect. If you need your medicines urgently, contact your pharmacy.  

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At the surgery
  • At any pharmacy that accepts repeat prescriptions.

Check with your pharmacy to see if they offer text or email alerts when your medication is ready, as most do nowadays. You can also view prescriptions ready for your pharmacy to prepare within the NHS App. Go to Your Health > View and manage prescriptions > Your approved prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Go to Medicines A to Z (nhs.uk)

You can check if your prescription request has been approved without needing to contact the surgery by visiting the Prescriptions section in the NHS App.

If you need to speak to someone at the surgery about your prescription, please phone us after 10am when we are open so we can look into this for you.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, find out more about the HRT pre-payment certificate which can save you money.

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

  • earache
  • impetigo
  • infected insect bites
  • shingles
  • sinusitis
  • sore throat
  • urinary tract infections or UTIs

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed. They will also update your GP health record.

They can also advise on medicine that you can buy without a prescription to help with aches and pains, coughs, colds and hayfever. Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.