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Walkden Medical Centre News

Jan 2020

NHS 111

 

We ask you to call 111 when the practice is closed if non-urgent medical advice is required.

 

Available 24 hours, call for any health concerns.

Opening Hours

Reception hours are 08:00 - 18:30 Monday to Friday.

On the day appointments can be booked at reception, either in person or by telephone, from 08:00 onwards.

 

 

Free Lung MOT

Thousands of people in Salford will be offered a free lung MOT to improve early detection rates of lung disease. Patients aged 55 to 74 who smoke or who have smoked in the past will be sent a letter from their GP inviting them to book a check which includes spirometry (breathing checks). The first round of the lung health check pilot will be carried out at Walkden Gateway before being available in other parts of the city later in the year.

See website for further details

https://www.salfordccg.nhs.uk/about-us/latest-news/salford-lung-checks-given-green-light

 

 

Physiotherapy self-referrals

You can access NHS physiotherapy without seeing your GP first. It can be accessed via the link below or our practice website.

www.srft.nhs.uk/go2physio

 

Free adult learning now available

Corinth Training C.I.C. are offering free local adult education. See website for further details https://www.corinth-training.com/index.html

Or contact Paul for further information on 07482 606808 or email info@corinth-training.com

 

Being You Centre at St Anne’s Hospice

This drop in service is available to those living with a life-limiting illness, who may be experiencing physical, psychological, emotional or social issues. They will take the time to listen to you and your concerns, and work with you to help you overcome them. Everyone’s needs are different, and we’ll tailor your care to your own individual needs. Following an assessment, you may be referred to some of our specialist services, depending on your needs, wishes and goals. Telephone: 0161 702 8181 Email: enquiries@sah.org.uk

See website for further details https://www.sah.org.uk/how-we-help/our-services/the-being-you-centre/

 

Dry January

Alcohol Concern launches its Dry January campaign this year hoping even more people can experience the benefits of giving alcohol for a month which include saving money, better sleep and mental health.

See website for further details https://alcoholchange.org.uk/get-involved/campaigns/dry-january

 

Opiates In General Practice

According to new figures published this week by Public Health England, one in eight adults in the UK is currently on one of these drugs, which include co-codamol, tramadol and morphine. There were 141 million prescriptions issued for them last year, up from 89 million in 2008.

If you are one of these people please be aware these medications are highly addictive.

Please speak to your doctor if you would like help cutting down and stopping.

Please see these links for further information. One is a link to a BBC show called Horizon which recently featured local GPs discussing the problem.

https://www.bbc.co.uk/iplayer/episode/m000dbpf/horizon-2020-1-addicted-to-painkillers-britains-opioid-crisis

http://www.pulsetoday.co.uk/clinical/clinical-specialties/prescribing/gp-practice-warns-new-patients-they-will-not-routinely-prescribe-opiates/20039615.article

                                                              Website, Twitter & Feedback

Keep in touch on Twitter

@walkdenmedical

 

Please leave us a review on how we’re doing

 

Go to www.nhs.co.uk

Search for Walkden Medical Centre

 

 

 

 

Missing Appointments

From March 2018 to March 2019 there were 1030 DNA’s. The estimated cost to the NHS for these DNA’s was £47,380.

When patients do not arrive, (DNA), they miss an appointment

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse.  One thing that makes this more difficult is the problem of DNAs. Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.

In 2018, there were 1257 such DNAs - with either GPs or Nurses and, in some cases, double appointments at specialist clinics.  This is the equivalent of 7 full days of missed clinical appointments.

 Policy

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it or where the cancellation is so late as to make it impossible to allocate that time to another Patient who needs treatment. The Practice will code this DNA and this will prompt a retrospective check on the number of DNAs recorded against that person.  

 

DNA 1

Where this is the first occasion, a code added to patient’s medical record. and a letter sent to the patient.

 

DNA 2

Where this is the second occasion, a further code will be added to the patient’s notes. The Patient will be sent a formal warning letter that if a further appointment is DNA’d, they could be at risk of compromising their relationship with the Practice and being removed from the practice. Warning letters are valid for 12 months.

 

DNA 3

Where a third DNA has occurred, the Practice will consider this a consistent failure of the patient to adhere to our Practice policy which constitutes a breakdown between the Patient and the GP and the patient will be removed from the list.

  

HOW TO AVOID BECOMING A DNA

If you cannot attend or no longer need an appointment, please ring us in advance.

 

Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked.  In such cases, the Practice will take into account the reason given by Patients.

 

Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.

 

 

RING THE SURGERY SHOULD YOU NEED TO CANCEL     

 

 

What We As A Practice Are To Doing To Reduce DNAs

 

We are reminding the general public what our policy is and we feel that it is important to enforce it robustly.

 

It has been suggested and discussed with the Health & Social Care Board that the Practice puts in place a system to improve services for Patients.  We are currently reviewing our emergency appointments and routine appointments availability.  Here is what we will endeavour to do to help you not become a DNA:-

 

     We will always print appointment details for Patients who make an appointment face to face at our reception desk.  Our appointment slips contain our text telephone number should Patients need to cancel (even at short notice).

 

     If you make an appointment over the telephone, we would suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or for the more technically minded on a mobile phone.  Our staff are trained to repeat all appointment details and clarify understanding with Patients at the time of making the appointment.

 

KEEP IT OR CANCEL IT!

 

SOMEONE ELSE NEEDS THE APPOINTMENT!

 

To help us improve the system and make available 1503 appointments this year for Patients to book routinely, please adhere to our Practice Policy.

 



 
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